DevOps Engineer & Tech Enthusiast
Worked with Atlassian JIRA, Confluence, Bamboo, Fisheye, Crowd, Hipchat, and BitBucket. Tier III Support - Worked tickets in a timely fashion troubleshooting our most difficult problems. Worked with my team to maintain data center uptime and reliability. Worked with RHEL/CentOS. Managed and maintained Red Hat/CentOS/Ubuntu/Windows servers. Worked on projects involving scripting (primarily in Ruby) and automation using Puppet. Experience with Juniper firewalls, Cisco switches, LDAP, Apache, Nginx, Apache Tomcat, nginx, Postfix, SpamAssassin, Zimbra, Sensu, Puppet, Git, Server, Docker, VMware ESXi, VMware vSphere, QEMU, KVM, TinyDNS, J2EE applications
Monitored and provided tier I & II support for Linux servers and Atlassian products for multiple enterprise customers. Notified customers promptly of any issues discovered in their environment along with technical explanation of the issue and proposed solution. Managed delegation of tickets to team of Linux Engineers.
Responsible for installing and managing district firewall, managing networking and server equipment, retiring and replacing old/failing network and server equipment, created and maintain data backup server on CentOS 7 with open source software, created and maintain OpenVPN server on FreeBSD, imaging of workstations via open source FOG software, OS installation, management of Windows servers and devices via Group Policy. Thoroughly document completed work on work orders via AutoTask software. Provided help over the phone and via remote support software to clients.
Gained A+ and Net+ Certification. Extensive study of advanced computer systems and networks. Created working prototypes for numerous web site projects and desktop applications. Created and troubleshot networks in classroom environment.
Saint Louis, Missouri
andrew _[AT]_ paglusch _[DOT]_ com