Andrew Paglusch

Andrew Paglusch

Senior Platform Engineer / St. Louis, Missouri

I've been doing Linux for about fifteen years. At Flexential I'm building the OpenTelemetry platform that will carry observability for 40-some datacenters: Grafana, Loki, Tempo and Mimir, with a layer of AI triage on the alerting so the person on call sees the handful of things that matter instead of the four hundred that don't.

My title says platform engineer. Before that it said SRE, and before that DevOps engineer. The job has been roughly the same the whole time. Find out why the thing broke, then automate it so it can't break that way again.

Most of what I run lives in private cloud, built with Terraform and configured with Ansible. I've done AWS work when a job called for it, but private cloud is where I'm actually at home.

On the side there's BoPag Computer Services, the Linux consulting shop I've run since 2009, and a homelab I treat like production because that's the only way I learn anything.

Available for Linux and platform consulting through BoPag. Local to St. Louis, remote anywhere.

Andrew Paglusch
Andrew Paglusch
andrew.paglusch.com
01About

The short version

I started out fixing computers for small businesses around St. Louis and never really stopped. The machines just got bigger. NOC tech, then Linux engineer, then the Tier 4 guy who got handed the tickets nobody else wanted, and now the observability and CI/CD work.

What I'm good at is the weird stuff. The bug that only shows up on one node out of ten. The service that's been fine for two years and isn't anymore. I like the part where nobody knows what's going on yet, and I like it even better when the fix ends up being automation instead of a runbook nobody is going to read at 3 AM.

I write everything down. There are over a thousand notes in my archive, which is the only reason I don't end up solving the same problem twice.

Based in
St. Louis, Missouri
Years in ops and platform
15+
Consulting since
2009
Production scope
Private cloud, 40+ datacenters
Public repositories
35
GitHub stars
500+
02Work

Where I've worked

Aug 2026 -
Present

Senior Platform Engineer

Flexential
  • Building the company-wide OpenTelemetry platform. A Grafana LGTM stack (Loki, Grafana, Tempo, Mimir) with AI-assisted alert triage on top of it, rolling out to more than 40 datacenters.
  • Private cloud infrastructure built with Terraform and configured with Ansible.

opentelemetry, grafana, loki, tempo, mimir, kubernetes, terraform, ansible, python

May 2021 -
Aug 2026

Senior Site Reliability Engineer / DevOps Engineer

SS&C Technologies
  • The escalation engineer other teams came looking for when a production problem stopped making sense. A lot of my week was other people's incidents.
  • Built and maintained the GitHub Actions pipelines behind every internal application: automated testing, image builds, security scans, and Kubernetes rollouts.
  • Architected a multi-tenant observability stack on Kubernetes with Mimir, Loki, Grafana, Tempo, Alertmanager, and Blackbox. It covered metrics and logs for thousands of production servers across several on-prem datacenters and some AWS.
  • Deployed the production Keycloak clusters that handled single sign-on for internal tooling.
  • Wrote a Python Kubernetes vulnerability scanner used to triage CVE exposure in production workloads.

kubernetes, aws, github actions, helm, ansible, python, grafana, loki, mimir, tempo, keycloak

Sep 2009 -
Present

Owner & Principal Linux Consultant

BoPag Computer Services, LLC
  • Managed hosting and Linux infrastructure consulting for small and mid-sized businesses, with a fleet of client servers under active management.
  • Hosted services for clients: secure business file sharing, work-from-home VPNs, and hosted QuickBooks.
  • Firewalls, wired and wireless networking, Active Directory, Microsoft 365 and Google Workspace administration, security monitoring, and managed backups.
  • Local St. Louis support with 24/7 helpdesk coverage. No retainers, no contracts, pay as you go.

managed hosting, linux consulting, hosted quickbooks, file sharing, wfh vpn, m365, active directory, backups

bopag.com
May 2019 -
May 2021

DevOps Engineer

Contegix
  • Ran CentOS and RHEL infrastructure as the Tier 4 escalation point for the hardest production incidents.
  • Replaced manual change processes with Jenkins pipelines and Ansible automation, which cut the toil and surfaced config drift we didn't know about.
  • Managed the Docker container infrastructure under customer-hosted applications.

rhel, centos, jenkins, ansible, docker

Aug 2017 -
May 2019

Linux Engineer

Contegix
  • Tier III support for managed Atlassian stacks (Jira, Confluence, Bamboo), including deep application and database troubleshooting for enterprise customers.
  • Wrote Ruby scripts and Puppet manifests to automate maintenance and configuration.
  • Worked across RHEL/CentOS, networking, and virtualization on VMware ESXi and KVM.

puppet, ruby, atlassian, vmware esxi, kvm

Mar 2016 -
Aug 2017

NOC Technician

Contegix
  • Tier I and II support. Monitored Linux servers and Atlassian products, triaged alerts, and routed escalations.

monitoring, linux, incident triage

Jul 2013 -
Mar 2016

Network & Systems Administrator

CPO Technology Solutions
  • Owned firewall management, CentOS 7 backup infrastructure, and FreeBSD OpenVPN deployments.
  • Handled workstation imaging with FOG and Windows Group Policy across client environments.

freebsd, openvpn, group policy, fog, centos

03Homelab

The rack in the basement

Ten Kubernetes nodes on Proxmox. Terraform builds the VMs, Ansible configures them, and the whole thing feeds the same Grafana, Loki and Mimir stack I use at work. Everything talks over a Nebula overlay.

It runs a media server, a pile of dashboards, secret sharing, and the test environments for most of my open source projects. It also breaks sometimes, which is sort of the point. I'd rather find out a pattern doesn't hold up on my own hardware at 11 PM than in front of somebody paying me.

Hypervisor
Proxmox VE
Orchestration
Kubernetes, 10 nodes
Provisioning
Terraform + Ansible
Overlay network
Nebula, WireGuard
Ingress
Traefik, Cloudflare
Observability
Grafana, Loki, Mimir
04Tools

What I reach for

Orchestration & IaC
Kubernetes, Helm, Terraform, Ansible, Puppet, Docker
CI/CD
GitHub Actions, Jenkins, reusable workflows, self-hosted runners, container builds, release automation
Private cloud & platform
Proxmox, VMware ESXi, KVM, Keycloak, Cloudflare, AWS
Observability
OpenTelemetry, Grafana, Loki, Mimir, Tempo, Alertmanager, Blackbox, Zabbix
Languages
Python, Bash, Ruby, PHP, JavaScript, HCL, Jinja, C
Linux & networking
RHEL / CentOS, Debian / Ubuntu, FreeBSD, iptables / nftables, WireGuard, Nebula, OpenVPN
Security & identity
Vulnerability scanning, Keycloak SSO, SSH hardening, encrypted secrets, GrapheneOS / avbroot
06Contact

Get in touch

Got platform or SRE work, or a Linux problem you'd like handled through BoPag? Email me. Same goes if you just want to argue about observability tooling.

Résumé
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